Quality Service Engineer

Posting Date 3 weeks ago(1/6/2022 9:26 AM)
Requisition ID
Job Location(s)
Spencer IN United States
Less than 10%
Position Type
Full Time
Cook Capital Equipment


The Service Quality Engineer is involved in service agent qualification and monitoring of service quality.


 - Responsible for monitoring service activities and service performance of both Cook service agents and third party service providers.
- Lead service agent assessments, create and maintain metrics and monitoring plan for service, report to QRB/MR as needed.
- Lead remediation projects and / or act on audit findings relative to service activities.
- Manage complaint investigations.
- Review and as necessary suggest updates to service documentation.
- Responsible for reviewing service updates, service bulletins, and notifications and ensure they are disseminated to all service agents.
- Responsible for ensuring revision control of all service documents
- Work closely with engineering to determine impact of change notices received from manufacturers that impact service.
- Identify opportunities for improvement and growth.
- Maintain and increase technical, medical and biomedical development knowledge related to the company’s product lines.
- Create and maintain accurate and timely reports, records and dashboards with respect to service activities and trends.
- Analyze device service history.


- Bachelors degree in Engineering, Management or a related field; or experience of such kind and amount as to provide a comparable background required
- Minimum 2 years of experience working in a Medical Device or Life Sciences Quality Management System (preferred).
- Proficient in quality tools including but not limited to: Data/Statistical Analysis, Root Cause Analysis, Fault Tree Analysis (FTA), Fishbone, etc. (preferred)
- Proficient in Microsoft Office and in desktop and mobile technology.
- Auditor certification (ASQ or equivalent) is preferred but not required
- Expierence in a service industry is preferred


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