Accounts Receivable Collections Clerk

Posting Date 2 weeks ago(6/2/2021 11:54 AM)
Requisition ID
2021-9063
Job Location(s)
Bloomington IN United States
Position Type
Full Time
Company
Cook Medical Inc.
Category
Accounting/Finance/Pricing

Overview

The Accounts Receivable Clerk collects customer AR balances within the North America Accounts Receivable Shared Service business function. The role focuses on higher risk accounts, resolving tax issues, maintaining core process/procedure documentations for the team, and executing special projects.

Responsibilities

• Maintain portfolio of customers AR balances including monitoring and following up on aged items to ensure timely collections.
• Establish and monitor customer credit limits and credit terms, ensuring cash collection occurs within these terms to minimize financial risk.
• Escalate delinquent customers through risk mitigation process.
• Understand how collector DSO and other key AR metrics work, the underlying drivers, and how to use this information to target collections.
• Collect and maintain core AR data for portfolio customers, including contact information, payment methods, and other key customer attributes.
• Collaborate with other Cook companies and functions to resolve billing or pricing issues.
• Cover incoming customer calls, monitor shared email boxes, log customer issues, and process phone payments.
• Establish, document, and maintain core process/procedure documentation of critical tasks for the AR team.

• Investigate and resolve customer queries, positively connect with customers and anticipate needs to provide exceptional customer service.
• Critical thinker with ability to evaluate data, identify trends, assess accuracy and reconcile variances.
• Demonstrate critical thinking with ability to evaluate data, identify trends, assess accuracy and reconcile variances.
• Participate in special projects as needed.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Must strictly adhere to safety requirements.
• Maintain regular and punctual attendance.
• Must maintain company quality and quantity standards.
• Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.

Qualifications

• High School Diploma/GED required

• Bachelors or associates degree (or equivalent) preferred.
• 2+ years experience in Accounts Receivable function.
• Prior experience in a customer service field preferred.
• Proficiency in Microsoft Office software (Word, Excel and Outlook).

 

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods
• Utilizes close visual acuity for working with computers and equipment

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