Customer Support Clerk

Posting Date 2 months ago(4/23/2021 1:56 PM)
Requisition ID
2021-8873
Job Location(s)
Bloomington IN United States
Shift Type
First
Position Type
Full Time
Company
Cook Medical Inc.
Category
Administrative/Clerical

Overview

The Customer Support Clerk at Cook Medical is responsible for managing incoming customer and sales representative calls and emails regarding inquiries that relate to order processing.

Responsibilities

• Answer calls and questions from external customers and sales representatives
• Assist customer or sales representative in any capacity, such as placing orders, managing back orders, and looking up purchase order numbers
• Answer product related questions from external customers
• Navigate multiple different sites to provide customers with information about their orders in relation to inquiry
• Collaborate with related Function, Division, or Operational Unit as needed
• Work with appropriate Expediter to make changes to orders
• Work with Customer Relations on complaints due to service errors
• Demonstrate continuous process improvement mentality

Qualifications

• High school diploma or equivalent required
• Experience in keyboarding required
• Cook product knowledge preferred
• Experience in a related role preferred
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)

• Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

 

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods
• Utilizes close visual acuity for working with computers and equipment

 

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