Customer Support Clerk

Posting Date 2 months ago(4/23/2021 1:56 PM)
Requisition ID
Job Location(s)
Bloomington IN United States
Shift Type
Position Type
Full Time
Cook Medical Inc.


The Customer Support Clerk at Cook Medical is responsible for managing incoming customer and sales representative calls and emails regarding inquiries that relate to order processing.


• Answer calls and questions from external customers and sales representatives
• Assist customer or sales representative in any capacity, such as placing orders, managing back orders, and looking up purchase order numbers
• Answer product related questions from external customers
• Navigate multiple different sites to provide customers with information about their orders in relation to inquiry
• Collaborate with related Function, Division, or Operational Unit as needed
• Work with appropriate Expediter to make changes to orders
• Work with Customer Relations on complaints due to service errors
• Demonstrate continuous process improvement mentality


• High school diploma or equivalent required
• Experience in keyboarding required
• Cook product knowledge preferred
• Experience in a related role preferred
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)

• Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position


Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods
• Utilizes close visual acuity for working with computers and equipment



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