Unified Collaboration Administrator

The Unified Collaboration Administrator at Cook Medical is responsible for design, implementation, and operational support of the telecommunications network and infrastructure. They deliver and maintain technical capabilities for telephony, VoIP/SIP, call routing, collaboration suites, and contact center environments across a diverse and global enterprise.

• Design, implement and maintain company voice, collaboration, and contact center technology solutions.
• Deploy and administer enterprise VoIP solutions using CUCM (Cisco Call Manager, UCCX (Cisco Call Center), and related 3rd-party systems.
• Deploy and administer voice gateways with global telephony carrier solutions like Toll-Free service, SIP Trunks, PRIs, and POTS lines.
• Deploy and administer contact center technologies and IVR menus.
• Monitor and analyze telephony infrastructure for performance improvement, diagnose and troubleshoot voice and network problems.
• Maintain and support hardware and software, including life-cycle management of vendors, and liaison with stakeholders
• Stay current on new products, technologies and trends.
• Set strategic technology direction for capability space; providing innovative solutions to meet customer needs.

• Provide emergency on-call support and perform occasional after-hours/weekend maintenance updates.
• Ability to manage projects and provide task status updates to customers.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Must strictly adhere to safety requirements.
• Maintain regular and punctual attendance.
• Must maintain company quality and quantity standards.
• Must have effective oral and written communication skills.
• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision. 
• Ability to remain calm and receptive in fast paced situations.

• Bachelors Degree in Computer Science or other related field; or experience of such kind and amount as to provide a comparable background
• Minimum 5 years experience in a Cisco telephony environment preferred
• Experience with LAN/WAN technologies, QOS design & implementation, security best practices, and voice capacity planning
• Experience supporting meeting management and collaboration technologies like WebEx, MS Teams, Zoom, and room AV kits

• Extensive experience with CUCM, dial plans, call features, media resources
• Solid knowledge of voice protocols such as SIP, H323, MGCP, and SCCP
• Experience in call center technology and managing IVRs
• Experience installing and managing voice circuits, as well as legacy voice systems, and managing telco vendors
• Leading vendor and industry certifications a plus

Physical Requirements:

• Periodic travel required
• Works under general office environmental conditions
• Sitting for extended periods, utilizes close visual acuity for working with computers, etc.