Customer Logistics Manager

Posting Date 1 month ago(2/8/2021 1:47 PM)
Requisition ID
2021-8509
Job Location(s)
Pittsburgh PA United States
Travel
10-20%
Position Type
Full Time
Company
Cook Myosite Inc.
Category
Customer Svc/Support/Tenders 

Overview

Cook MyoSite, Inc. is on a mission to make regenerative medicine a part of everyday medicine. We’re investigating our core technology, autologous muscle-derived cells, for the potential treatment of several muscle-related disorders. We at Cook MyoSite have the potential to make a difference in the lives of countless people around the world, and we also have the potential to make a difference in yours. Joining our team is an opportunity to ignite your passion, grow your potential, and define your purpose. If you’re curious, motivated by helping others, and driven by integrity, we invite you to apply.

 

The Customer Logistics Manager is responsible for supporting the end-to-end supply chain processes related to Autologous Muscle Derived Cells (AMDC) Tissue samples, for both Clinical Trials and commercial patient products, including the planning of raw and ancillary materials and global distribution logistics of AMDC products.  This position is also responsible for the design, development, and implementation of supply processes for raw and ancillary materials to clinical sites and commercial treatment centers in coordination with a commercial development team.

Responsibilities

• Provide primary oversight of direct reports on the Customer Logistics team.

• Develop the commercial business operations interface processes and procedures from the customer requirement perspective by working closely with the Business Operations and Global Commercial Development teams.

• Design, develop, establish, and implement processes and solutions for new clinical site and/or Treatment Center ancillary supplies model consisting of complex inventory management, forecasting, and distribution.

• Lead or participate in cross functional project or initiative teams to implement new processes, process improvements, or to meet specific requirements pertaining to customer logistics.

• Work closely with the Clinical Affairs team and Global Commercial Development team to ensure consistent, accurate, and complete information for inbound tissue biopsies, outbound products, and customer site supplies.

• Responsible for planning of clinical site and Treatment Center material supplies management, and raw materials management (ordering, resupply, planning, forecasting, reconciling, disposal) by the Planning Coordinator.

• Responsible for ensuring Planning Coordinator execution of established logistical process of tissue biopsy receipts through product shipment to customer sites. 

• Manage costs and Logistics contracts through distribution logistics associated with Clinical site supplies, and product freight.  Identify opportunities for cost reductions, savings, efficiencies without sacrificing quality or service.

• Responsible for global distribution of products, meeting import/export customs requirements and tariff codes associated with all incoming and outgoing shipments of products.

• Understand customer and site requirements and needs.  Make recommendations, and assist departmentally relative to site materials, product packaging, labeling, and 3rd party logistics needs.

• This position may require site or customer visits as required to establish customer requirements, setup, or process improvements.

• Maintains accurate records, files, and documentation in accordance with Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), and customer requirements.

Qualifications

• Undergraduate degree in fields such as Supply Chain Operations or Business, or 6 years direct, relevant professional experience in Clinical Supply Chain to provide a comparable background
• Minimum of 3-6 years' experience in Clinical Supply Chain Experience
• CPSC or CPIM a plus

• Advanced proficiency in MS Office suite

• In-depth understanding of cGMP, 21 CFR Part 11, and related regulations associated with Bio/Pharmaceutical manufacturing and best practices (e.g. ISPE GAMP)

• Experience with ERP systems and functionality

• Basic understanding of EU GDP

• Maintain regular and punctual attendance

• Ability to work in collaborative and independent work situations and environments with minimal supervision

• Must have effective verbal, written and interpersonal skills

 

Physical Requirements:

• Office Setting (with limited travel): General office, warehouse and laboratory setting.

• Travel potential 10-20% of time

• Ability to conduct and hear ordinary conversation and telephone communication.

• Must be able to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended work hours and/or extra work hours, sometimes on short notice as required.

• Ability to work under specific time constraints.

• Must be able to sit at desk, in meetings and/or work on a computer for long or extended periods of time.

• Visual and manual acuity for working with computers and equipment.

 

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