Collections Clerk

The Accounts Receivable Collections Clerk collects customer AR balances within the North America Customer Support & Delivery business function. The role works closely with customers and customer support team to maintain a portfolio of customer receivables with a focus of minimizing financial risk, and maximize collections.

• Maintain portfolio of customers Accounts Receivable (AR) balances including monitoring and following up on aged items to ensure timely collections
• Establish and monitor customer credit limits and credit terms, ensuring cash collection occurs within these terms to minimize financial risk
• Escalate delinquent customers through risk mitigation process - ultimately resolving underlying issues or escalating for further risk mitigation
• Understand how collector DSO and other key AR metrics work, the underlying drivers, and how to use this information for targeted collection efforts
• Collect and maintain core AR data for portfolio customers, including contact information, payment methods, and other key customer attributes
• Collaborate with other Cook companies and functions to resolve billing or pricing issues
• Cover incoming customer calls, monitor shared email boxes, log customer issues, and process phone payments
• Investigate and resolve customer queries, positively connect with customers and anticipate needs in order to provide exceptional customer service
• Use software to keep detailed notes regarding conversations with customers and outcomes
• Participate in special projects as needed

• High school diploma or equivalent required, associates or bachelors degree (or equivalent) preferred

• Accounts Receivable experience preferred
• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively
• Excellent communication, inter-personal, numeric & problem-solving skills
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods
• Utilizes close visual acuity for working with computers and equipment