Medical Assistant & Front Office Technician

Posting Date 4 months ago(9/17/2020 1:35 PM)
Requisition ID
Job Location(s)
Bloomington IN United States
Position Type
Full Time
Cook Family Health Center


This full-time position serves as a split role: The Front Office Clerk serves as the first point of contact, greeting patients and following check in/out procedures. The Medical Assistant provides patient care in a Family Practice Clinic serving COOK employees and their dependents.



Front Office Clerk Duties:

  • Answer phones and processes calls following office guidelines
  • Obtain, review, and update patient information
  • Maintains Security by following procedures
  • Issue confidentiality and privacy agreements to visitors
  • Scan all demographic paper for patients
  • Insurance verification
  • Schedule patient appointments
  • Contact patients to remind of future appointments
  • Collect patients co-payments and outstanding balances
  • Day-end reconciliation duties


Medical Assistant Duties:

  • Patient Intake & Assisting Provider
  • Setting up equipment and assisting during exams and procedures
  • Collecting lab specimens
  • Phlebotomy
  • Patient Education & Communication
  • Administer medication/Injections
  • Schedule outside appointments
  • Order stock
  • Manage disposal of biohazards
  • Electrocardiogram
  • Sterile technique
  • Clean and stock exam rooms/lab
  • Electronic Health Records data entry

  • Must work and interact effectively and professionally with and for others throughout various levels
  • Must strictly adhere to safety requirements
  • Maintain regular and punctual attendance
  • Must maintain company quality and quantity standards
  • Must have effective oral and written communication skills
  • Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision.
  • Must strictly adhere to and enforce Cook Clinic Employee Manual, Cook Code of Conduct, Cook Electronic Information Policy, HIPAA & OSHA regulations


  • High School Diploma or equivalent required
  • Previous multi-line phone & customer service experience required
  • Microsoft Office suite (Word, Excel, Outlook) experience required
  • 1-2 year’s experience in medical office environment
  • Current CMA Certification preferred


Physical Requirements/Work Environment:

  • Works under general office environmental conditions
  • Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.
  • Occasionally required to stand; walk and stoop, kneel or crouch
  • Able to lift 20+ pounds occasionally



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed