• Senior Customer Service Specialist

    Posting Date 3 months ago(5/2/2018 4:17 PM)
    Requisition ID
    2018-4423
    Job Location(s)
    Poway CA United States
    Travel
    None
    Shift Type
    First
    Position Type
    Full Time
    Company
    K-Tube Corporation
    Category
    Administrative/Clerical
  • Overview

    The K-Tube Technologies Senior Customer Service Specialist maintains and supports key relationships with the company’s top program accounts. The primary function of this position is to ensure that the department properly manages this business channel while ensuring customer satisfaction, retention, and loyalty. This role works closely with our top program accounts in order to promote growth and profitability as well as accomplish our current strategic business objectives.

     

    Responsibilities

    • Assigned key accounts and manages all inquiries and information transactions made between management and the client
    • Manage, on an ongoing basis, program parts in large runs for assigned key accounts
    • Point of contact for key account’s supply chain managers to ensure maintenance of accurate inventory levels
    • Establishes productive, professional relationships with key personnel in assigned customer accounts
    • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
    • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
    • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary personnel
    • Maintains high customer satisfaction ratings that meet company standards
    • Receive, review, and enter customer purchase orders accompanied by the appropriate related production orders
    • Receive, review, and respond to customer requests for quotes, including expedites and QRM’s
    • Provide customers with answers regarding price, availability, products, and services
    • Prepare quotations and annual pricing agreements
    • Work with outside vendors to properly obtain purchased services relevant to product fabrication
    • Resolve customer discrepancies with help and input from management
    • Work closely with other K-Tube departments to clarify capabilities to meet customer requirements
    • Communicate to the respective K-Tube direct sales representative as necessary
    • Verify and analyze and present data related to customer quotation and sales order entry
    • Initiate and implement suggestions for continuous improvement within the customer service department
    • Perform ongoing analysis of the portfolio of business managed to identify growth opportunities
    • Conduct financial analyses of key accounts and assists in making recommendations to improve profitability
    • Forecast and track key metrics

    Qualifications

    • Bachelor's degree in Business Administration, related field or equivalent
    • 5 years previous customer service experience

    • Must have the ability to perform financial analysis, track key metrics and identify growth and profitability opportunities

    • Negotiation and presentation skills

    • Excellent verbal and written communication

    • Proficient with MS Word, Excel and Power Point

     

    Physical Requirements:

    • Must be able to lift 10 pounds
    • Minimal physical effort required
    • Regularly required to sit or stand, reach and move about the work area
    • Minimal exposure to metals, lubricants, solvents, electrolytes
    • Work performed in an office environment, but may require visits to the manufacturing floor
    • Professional environment requiring business casual attire


     

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