Customer Support Manager

1 month ago
Requisition ID
2017-3130
Job Location(s)
Bloomington IN United States
Travel
Less than 10%
Shift Type
First
Position Type
Full Time
Company
Cook Medical Inc.
Category
Management

Overview

The Customer Support Manager at Cook Medical is responsible for managing and leading the Customer Support Team to achieve goals and objectives with the emphasis on enhanced and quality customer support to both internal and external customers.

Responsibilities

• Ensure all tasks are followed according to the standard operating procedures and quality management system procedures to competent standards
• Work closely with Team Leads/Managers to identify and develop staff within the team
• Oversee tasks performed by Customer Support to ensure effective and efficient while still providing a high level of service
• Drive and implement continuous improvement activities throughout all areas of Customer Support, including quality system and operational plans
• Lead, manage, coach and develop staff in Customer Support to achieve the best outcomes for the organization and team
• Monitor internal systems to ensure accuracy and stability is being met.
• Collaborate with other functions within Customer Support & Delivery & Cook Companies on initiatives

• Utilize strong leadership skills to effectively guide, motivate and communicate with team members to meet department and organization objectives
• Demonstrate ability to establish priorities, meet deadlines, work under pressure and ensure quality standards
• Analytical approach to problem solving with the ability to identify and implement solutions
• Foster and maintain a workplace culture respectful and supportive of individual differences

Qualifications

• Bachelor's degree in related field, preferably Business Management or experience of such kind and amount to provide a comparable background
• 5+ years in related industry experience preferred
• Some leadership experience preferred
• Working knowledge of ISO13485 preferred
• Proficient in Microsoft Office (Excel, Work, PowerPoint, etc)

• Demonstrated ability to provide consistent leadership in a team setting
• Demonstrated ability to manage conflict, communication & resources

 

Physical Requirements:

• Must be able to perform the essential functions of the job, with or without reasonable accommodations
• Works under general office environmental conditions
• Sits for extended periods, utilizes close visual acuity for working with computers, etc.

• Ability to travel domestically, as needed

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