Benefits Coordinator

The Benefits Coordinator is responsible for supporting the insurance department by communicating the benefits of the Health Plan and Flexible Spending Accounts, processing claims, and providing customer support to providers, Cook Group employees and their dependents.

• Develop thorough understanding of the Cook Group Health Plan
• Open and organize mail including: file claims, and other correspondence
• Answers telephone calls/emails/portal inquiries to the Department and responds by: Addressing and resolving participant and third party questions, concerns, complaints and requests in an efficient, prompt and courteous
• Process claims accurately and timely manner
• Substantiate FSA claims
• Must maintain absolute confidentiality at all times
• Must manage time effectively and meet deadlines
• Must work and interact effectively and professionally with and for others throughout various levels
• Maintain regular and punctual attendance
• Must maintain company quality and quantity standards
• Must have effective oral and written communication skills
• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal
• Must strictly adhere to the Cook Employee Manual, Cook Code of Conduct, Cook Electronic Information Policy, HIPPA

• High School Diploma or equivalent required
  • Associate's or Bachelor's Degree preferred
• General knowledge of the fundamentals of health insurance required
• Experience or knowledge of medical coding & medical terminology
• Works under general office environmental conditions
• Sitting for extended periods of time, utilizes close visual acuity for working with computers, etc.
• Occasionally required to stand; walk and stoop, kneel or crouch
• Able to lift 20+ pounds occasionally