IT Support Services Associate I

Cook MyoSite, Inc., part of the Cook Group, Inc. family of companies, is on a mission to make regenerative medicine a part of everyday medicine. We’re investigating our core technology, autologous muscle-derived cells, for the potential treatment of several muscle-related disorders. We at Cook MyoSite have the potential to make a difference in the lives of countless people around the world, and we also have the potential to make a difference in yours. Joining our team is an opportunity to ignite your passion, grow your potential, and define your purpose. If you’re curious, motivated by helping others, and driven by integrity, we invite you to apply.

IT Support Services Associate I role is to provide support for the company’s information systems; perform a variety of maintenance and installation tasks to ensure information system performance meets company and user requirements. 

• Responsible for the day-to-day operation of the information systems help desk
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
• Investigate user problems and identify their source, determine possible solutions, test and implement solutions
• Maintain security updates on all applicable systems
• Coordinate with vendors to achieve operational objectives
• Manage multiple IT projects simultaneously
• Install, configure and maintain personal computers, servers, networking equipment, etc.
• Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
• Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
• Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
• Communicate technical information to non-technical employees

Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years’ direct, relevant experience in Information Technology Support role to provide a comparable background

Minimum of 1-3 years' experience in Information Technology Support

Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration.

Hybrid

• Exemplifies Cook MyoSite Core Values
• Maintain regular and punctual attendance
• Must maintain company quality and safety standards
• This position requires an ongoing commitment to upgrading knowledge, job skills and abilities in addition to competency related to all duties and responsibilities listed above.
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Maintain composure and competence under stressful situations; demonstrate flexibility and adaptability
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization to achieve company goals
• Trainability
• Must have effective verbal, written and interpersonal skills
• Able to prioritize and operate proactively
• Must demonstrate critical thinking and proven problem-solving skills
• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting, and maintaining strong interpersonal relations
• Must be able to multitask

• Proficient knowledge of Microsoft Office software and other general office equipment.
• Demonstrable knowledge of troubleshooting Windows Operating Systems and applications
• Up-to-date with changes in technology and the business implications/applications of new technologies
• Ability to learn and support new systems and applications, and the ability to provide technical training to end users.

Physical Requirements:

• Laboratory Setting (Non-Production): General office, warehouse and laboratory setting with potential (limited) exposure to hazardous chemicals and/or harsh disinfectants while in BioSafety Level II.

• Ability to conduct and hear ordinary conversation and telephone communication.
• Must be able to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended work hours and/or extra work hours, sometimes on short notice as required.
• Ability to work under specific time constraints.
• Must be able to sit at desk, in meetings and/or work on a computer for long or extended periods of time.
• Visual and manual acuity for working with computers and equipment.
• Must be able to sit at desk, in meetings and/or work on a computer; physically capable of standing, stooping, kneeling, climbing, reaching, twisting and bending with or without reasonable accommodation; climbing a mobile ladder and/or other types of ladders on occasion with or without reasonable accommodation
• Ability to physically manipulate computers and laboratory or manufacturing equipment including wiring and cables
• Physically capable of standing, walking, stooping, kneeling, crouching, climbing steps and ladders, reaching, twisting and bending on occasion with or without reasonable accommodations.
• Must be able to lift/push/pull up to 50 pounds on a regular basis.
• Must be capable of performing PPE gowning procedures to enter BioSafety Level II including safety glasses, lab coat, gloves, specialized clothing including laboratory scrubs (pants and shirt) and appropriate shoes required on occasion; potential limited exposure to hazardous chemicals and/or harsh disinfectants while in BioSafety Level II.

Employee that does not interact with Healthcare Professionals
Compliance with all policies of the company including without limitation the Cook Employee Manual, Cook Code of Conduct, Quality System Manual, Cook Electronic Information Policy and HIPAA regulations.

At Cook MyoSite, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Cook MyoSite is proud to be an equal opportunity workplace.
This job description features the essential and critical functions of the position described and is not an exhaustive list of tasks and/or responsibilities. This may be subject to change at any time due to reasonable accommodation or other reasons.