Quality Customer Relations Representative 1

The Customer Relations Representative 1 is responsible for processing communications with customers regarding product and/or service complaints.

• Communicate with internal and external customers regarding service complaints.
• Process written documentation of service complaints.
• Perform data entry into software system for computer records regarding the complaint.
• Correspond with the appropriate Cook entity based on the complaint.
• Perform service complaint investigations.
• Responsible for issuing account actions for customers.
• Responsible for the closure of customer complaints.
• Follow up with any requested actions to meet customers' needs.
• Provide clerical support as needed.
• Ability to stay organized in an environment with interruptions.
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
• Must strictly adhere to safety requirements.
• Maintain regular and punctual attendance.
• Must maintain company quality and quantity standards.
• Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
• Ability to remain calm and receptive in fast paced situations.
• Other duties as assigned by management.

• High school diploma or equivalent required.
• Requires 1-2 years of related experience.
• Cook product knowledge preferred.
• Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
• Experience in keyboarding required.
• Experience in a fast-paced environment.
• Experience using effected customer relation skills.

Physical Requirements:

• Works under general office environmental conditions.
• Sitting for extended periods.
• Utilizes close visual acuity for working with computers and equipment.
• Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.
• This job description in no way states or implies that these are the only duties to be performed. This position is expected to follow other job-related instructions and duties.