Program Manager

The Program Manager for the Customer Relationship Management Program (CRM) supports senior leadership in developing, classifying, leading and executing corporate programs and projects, including the dependencies and conflicts between them. This position is remote however the candidate must be available during Eastern time zone working hours. 

• Provide a single point of contact for all aspects of the assigned programs and projects, interacting as necessary with team members and stakeholders at all levels of management.
• Work with key stakeholders in the divisions, entities and functions to define full program scope and lead the operational planning for assigned the projects at a program level.
• Establish meeting agendas, facilitate team discussions, and drive clear and timely team actions and decisions.
• Multi-project coordination.
• Pro-actively addresses barriers and risks to program progress, keeping leadership informed of critical considerations.
• Lead and facilitate team discussion and documentation of new information, including pros, cons, and risks.
• Ensure that program deliverables are achieved on or ahead of schedule, within budget, and with quality that meets or exceeds business needs.

• Work with project teams and leadership to aggregate and synthesize program KPIs and organizational metrics.
• Manages scheduled and ad-hoc program status reporting
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Expert in listening and understanding what motivates team members and stakeholders to establish and maintain engagement and support.
• Must strictly adhere to safety requirements
• Maintain regular and punctual attendance
• Must maintain company quality and quantity standards
• Must have effective oral and written communication skills
• Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations

• B.S. Degree or experience of such kind and amount as to provide a comparable background
• A minimum of 10 years project management experience or leadership capacity handling multiple projects

• Experience program managing large scale software deliveries

• Multiple years of experience implementing Salesforce platform capabilities and strategy. Ability to begin day one with an intermediate to advanced knowledge of the platform’s functionality.

• Experience working in Agile development environment

• Experience managing multi-workstream, multi-year long programs

• Experience with IT multi process / capability platform development/ configurations and implementations (globally or across multiple locations)

• Experience unifying and aligning program goals, objectives, and timelines across B2B sales, Marketing and Customer support

• Ability to communicate at an executive level 
• Experience with managing and directing project team members towards a defined objective

• Strong analytical and problem solving skills
• Proficiency in Microsoft suite of software tools
• Good communication and interpersonal skills

Physical Requirements:

• Attends and leads various strategic and informational meetings
• Works under general office environmental conditions
• Requires close visual acuity when working with computers, etc.
• Requires occasional early morning or late evening teleconferences
• Domestic and global travel as required

• The employee is occasionally required to stand for extended periods
• The employee is occasionally required to walk and stoop, kneel or crouch