Front Office Clerk - Part Time

Requisition ID 2023-12117
Posting Date 3 weeks ago(1/12/2023 9:18 AM)
Job Location(s)
Bloomington IN United States
Position Type
Part Time
Company
Cook Family Health Center
Category
Administrative/Clerical

Overview

The Front Office Clerk serves as the first point of contact, greeting patients and following check in/out procedures for the Cook Family Health Center, the primary care medical practice operated for Cook Group company employees and their families.

Responsibilities

• Answer phones and processes calls following office guidelines
• Obtain, review, and update patient information
• Maintains Security by following procedures
• Issue confidentiality and privacy agreements to visitors
• Scan all demographic paper for patients
• Insurance verification
• Schedule patient appointments
• Contact patients to remind of future appointments
• Collect patients co-payments and outstanding balances
• Day-end reconciliation duties
• Must maintain confidentiality at all times

• Must work and interact effectively and professionally with and for others
throughout various levels
• Maintain regular and punctual attendance
• Must maintain company quality and quantity standards
• Must have effective oral and written communication skills
• Excellent problem solving skills and ability to work in collaborative and
independent work situations and environments with minimal supervision.
• Must strictly adhere to the Cook Clinic Employee Manual, Cook Code of Conduct, Cook Electronic Information Policy, HIPAA & OSHA regulations

Qualifications

• High School Diploma or equivalent required

• 1-2 years experience in medical office environment
• Previous multi-line phone & customer service experience  
• Microsoft Office suite (Word, Excel, Outlook) experience  

 

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods of time, utilizes close visual acuity for
working with computers, etc.
• Occasionally required to stand; walk and stoop, kneel or crouch
• Able to lift 20+ pounds occasionally

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