Service Engineer

Posting Date 2 weeks ago(5/9/2022 9:42 AM)
Requisition ID
2022-10749
Job Location(s)
Spencer IN United States
Travel
More than 75%
Shift Type
First
Position Type
Full Time
Company
Cook Medical Inc.
Category
Engineering

Overview

The Service Engineer performs repair and preventive maintenance, solves engineering problems and completes service engineering projects for a range of Cook Capital Equipment medical devices.

Responsibilities

 - Follow and create service procedures and comply with requirements of 21CFR Quality System Regulations, ISO 13485 and ISO 14971.
- Perform repair and preventive maintenance work on Cook Capital Equipment products.
- Hands on work, troubleshooting, repairing, building electronic medical systems.
- Manage complaint and technical assessments.
- Interface with OEM on replacement parts and replacement part changes.
- Assist quality engineering in evaluating failures with devices.
- Utilize engineering knowledge and technical expertise to execute project work.
- Prepare and maintain accurate documentation of concepts, designs, drawings, and manufacturing processes consistent with the requirements of pertinent regulations and Cook’s Quality Management System.
- Assist field service technicians for advanced troubleshooting.
- Maintain and increase technical, medical and biomedical development knowledge related to the company’s product lines.
- Maintain accurate and timely reports and records.
- Analyze device service history.

- Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
- Must strictly adhere to safety requirements.
- Maintain regular and punctual attendance.
- Must maintain company quality and quantity standards.
- Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
- Ability to remain calm and receptive in fast paced situations.

Qualifications

 - Bachelor's degree in Engineering plus a minimum of 5 years work experience in electronic medical device development, or medical device servicing; or a Master’s degree.
- Electronics and laser technology engineering experience required.
- Comprehensive knowledge of mechanical engineering principles, mechanical properties testing, mechanical design and theories.
- Previous project management experience preferred.
- Basic knowledge of statistical practices as it relates to sample sizes, confidence intervals, capability, assessing risk and problem solving.
- Strong hands on skills and mechanical abilities.
- Experience with Microsoft Office, PowerPoint, Excel, Word, Outlook, Trackwise, jBase, Product Lifecycle Management, MRP.
- Strong Project Engineering Experience in High power NIR surgical lasers (preferably Ho:YAG), Electronic medical equipment, Silica Holmium Laser Fibers, and Electronic metrology and theory.

- Ability to travel approximately 80%.
- Occasionally lifts and/or moves up to 50 pounds.
- Work with chemicals such as adhesives, acetone and isopropyl alcohol.
- Able to do continuous repetitive motions using hands.
- Good eyesight, hand dexterity and attention to detail.
- Frequently required to stand for extended periods, walk, use hands to grasp, carry, feel or touch; reach with hands and arms.
- Must be (a) physically capable of operating a motor vehicle on a regular basis, (b) a holder of a valid driver's license, and (c) in good standing to legally operate a motor vehicle.

- Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.
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