Service Engineer

Posting Date 2 weeks ago(5/9/2022 9:42 AM)
Requisition ID
Job Location(s)
Spencer IN United States
More than 75%
Shift Type
Position Type
Full Time
Cook Medical Inc.


The Service Engineer performs repair and preventive maintenance, solves engineering problems and completes service engineering projects for a range of Cook Capital Equipment medical devices.


 - Follow and create service procedures and comply with requirements of 21CFR Quality System Regulations, ISO 13485 and ISO 14971.
- Perform repair and preventive maintenance work on Cook Capital Equipment products.
- Hands on work, troubleshooting, repairing, building electronic medical systems.
- Manage complaint and technical assessments.
- Interface with OEM on replacement parts and replacement part changes.
- Assist quality engineering in evaluating failures with devices.
- Utilize engineering knowledge and technical expertise to execute project work.
- Prepare and maintain accurate documentation of concepts, designs, drawings, and manufacturing processes consistent with the requirements of pertinent regulations and Cook’s Quality Management System.
- Assist field service technicians for advanced troubleshooting.
- Maintain and increase technical, medical and biomedical development knowledge related to the company’s product lines.
- Maintain accurate and timely reports and records.
- Analyze device service history.

- Must work and interact effectively and professionally with and for others throughout various levels of the global organization.
- Must strictly adhere to safety requirements.
- Maintain regular and punctual attendance.
- Must maintain company quality and quantity standards.
- Must have effective communication skills and ability to work in a collaborative and independent work situations and environments with minimal supervision.
- Ability to remain calm and receptive in fast paced situations.


 - Bachelor's degree in Engineering plus a minimum of 5 years work experience in electronic medical device development, or medical device servicing; or a Master’s degree.
- Electronics and laser technology engineering experience required.
- Comprehensive knowledge of mechanical engineering principles, mechanical properties testing, mechanical design and theories.
- Previous project management experience preferred.
- Basic knowledge of statistical practices as it relates to sample sizes, confidence intervals, capability, assessing risk and problem solving.
- Strong hands on skills and mechanical abilities.
- Experience with Microsoft Office, PowerPoint, Excel, Word, Outlook, Trackwise, jBase, Product Lifecycle Management, MRP.
- Strong Project Engineering Experience in High power NIR surgical lasers (preferably Ho:YAG), Electronic medical equipment, Silica Holmium Laser Fibers, and Electronic metrology and theory.

- Ability to travel approximately 80%.
- Occasionally lifts and/or moves up to 50 pounds.
- Work with chemicals such as adhesives, acetone and isopropyl alcohol.
- Able to do continuous repetitive motions using hands.
- Good eyesight, hand dexterity and attention to detail.
- Frequently required to stand for extended periods, walk, use hands to grasp, carry, feel or touch; reach with hands and arms.
- Must be (a) physically capable of operating a motor vehicle on a regular basis, (b) a holder of a valid driver's license, and (c) in good standing to legally operate a motor vehicle.

- Must be able to perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA.



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