Strategic Account Manager

Posting Date 2 weeks ago(1/13/2022 1:03 PM)
Requisition ID
Job Location(s)
West Lafayette IN United States
Position Type
Full Time
Cook Biotech Inc.
Business Insights


This role leads efforts to manage and grow the business of a portfolio of customers that are companies for which Cook Biotech provides products and services. These companies will have a diverse range of needs from startups to well-established companies. This person pro-actively engages with the partner companies through clear communication and coordination to achieve excellent customer experience. This person will work with the multi-disciplinary teams at Cook Biotech and the customers for the mutual benefit of both companies.  This position can be onsite, hybrid, or remote with the ability for weekly in-person meetings in Indianapolis or West Lafayette, IN.



Grows the business

  • Manages and grows the relationship and revenue of 7-10 startup and partner company customers
  • Understands the specific markets and needs of each customer
  • Tracks the business and activities of each customer and keeps Cook Biotech informed
  • Ensures partner company meets contract and sales obligations
  • Creates plans of engagement for each client
    • Assessment of the state of the business
    • Identifies customer needs and pro-actively seeks opportunities for engagement
    • Propose strategies for CBI to support the growth of customers

Manages the customer relationship

  • Ensures clear communication and coordination between the companies
  • Communicates regularly with customer and leads business review meetings
  • Addresses the customer’s questions, complaints, and needs directly or with the appropriate team at Cook Biotech
  • Proactively seeks feedback from customer for Cook Biotech to improve relationship

Ensures the customer experience in new projects

  • Promotes potential development projects with the customer
  • Collaborates cross-functionally with Cook Biotech teams on new product development activities with Partners
  • Manages and secures service agreements with customers
  • Coordinates the pricing discussions and process for projects and new products
  • Captures and advocates for the needs of the customers during projects
  • Represents the constraints and needs of the overall business/relationship within projects
  • Ensures that Cook Biotech maintains good communication, schedule, and accountability in projects with customers



  • Remains current and apply the understanding of FDA-ISO 13485 and Quality System Requirements in carrying out duties.
  • Conduct other corporate duties when required.


  • Bachelor’s degree with emphasis in a related field
  • Minimum 2-5 years of medical industry experience
  • Experience with business-to-business sales with long sales cycles and/or medical device industry preferred
  • Excels at coordinating cross-functional teams through indirect authority
  • Negotiation experience required
    • Naturally strong at developing and maintaining cross-business relationships with customers
    • Strong attention to detail and project management skills.
    • Requires a professional and personable demeanor
    • Excellent presentation and communication skills
    • Ability and willingness to travel as required (~25%

Physical Requirements:

  • Must be able to perform the essential functions of the job, with or without reasonable accommodations
  • Physical demands are typical of an office and classroom environment.
  • Customer interaction requires documentation of COVID-19 vaccination

Employee Requirements:

Sign non-competition and confidentiality agreements. Compliance with all policies of the company including without limitation the COOK Employee Manual, COOK Code of Conduct, COOK Electronic Information Policy, HIPAA regulations, and COOK Policy & Guidance on Interaction with Healthcare Professionals.


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